1. GENERAL SECTION

MR d.o.o., Miklavčeva ulica 7, 2000 Maribor

Company Registration Number: 5584566  VAT Number: SI43542590

IBAN: SI56 0252-80260607182

These General Terms and Conditions are prepared in accordance with the Consumer Protection Act (ZVPot‑1, Official Gazette of the Republic of Slovenia, No. 130/22). If any consumer rights described below are unclear or insufficiently visible, the provisions of the currently valid Consumer Protection Act shall apply.

The information listed in the first paragraph of Article 113 of ZVPot‑1 forms an integral part of the contract and remains unchanged.

All documents, pro forma invoices, contracts, and invoices are issued in the Slovenian language unless the buyer requests a document in a foreign language or when international cooperation requires it.

The online store/website www.extrasupply.si is operated by MR d.o.o., Miklavčeva ulica 7, 2000 Maribor (hereinafter: the Seller).

A buyer may be a legal entity, a self‑employed individual, or any natural person to whom the Seller provides goods and services.

Services include preparing offers in response to inquiries, delivering ordered goods, providing technical support, and sending notifications.

These General Terms and Conditions apply to all goods provided by the Seller and to all business and legal relations between the Seller and the buyer, unless otherwise agreed in writing for specific transactions.

2. PURCHASE PROCESS AND ORDERING OF GOODS

The online store allows browsing technical products without logging in. Before making a purchase, the buyer must first submit an inquiry to info@extrasupply.si.

Due to the nature of the business, the product offer on the website may change daily.

A legally binding transaction between the Seller and the buyer is concluded when the Seller receives the buyer’s order or prepayment, delivers the goods, and the buyer confirms receipt by signing the delivery note and receiving the invoice. From that moment, all prices and terms become fixed for both parties.

3. ORDERING

Inquiries may be submitted through the website 24 hours a day.

Goods may only be ordered after the technical confirmation and alignment of product specifications between the buyer and the Seller.

After placing an order, the buyer receives an order confirmation by e‑mail.

Order details are stored in written form. After reviewing and confirming the order, the buyer receives a purchase summary along with a link to the current version of these Terms. The Seller recommends printing or saving the applicable version for personal records.

The Seller issues invoices on a durable medium, listing the characteristics and quantities of purchased goods or services. The order, order confirmation, delivery note, and invoice are stored on the Seller’s server and provided to the buyer by e‑mail. Each shipment also contains a printed invoice.

4. PURCHASE PROCESS FOR LEGAL ENTITIES

The purchase process for legal entities is identical to that for individuals, except that the company name must be entered in the billing information.

If the buyer requests an invoice made out to a company, the buyer accepts the terms applicable to legal entities. Unlike consumers, legal entities do not have the right to withdraw from a contract within 14 days without cause. They may request returns only under warranty conditions or by asserting material defects under the Obligations Code.

5. DELIVERY OF GOODS

Shipments are delivered by our contractual partners: DPD d.o.o., GLS, and Pošta Slovenije. Orders are dispatched based on the delivery deadlines indicated in the offer, after the order or prepayment has been received. Deliveries are limited to the territory of the Republic of Slovenia.

Delivery costs are displayed before checkout, ensuring no additional charges after payment.

For orders up to EUR 150, delivery is charged at a flat rate of EUR 5.00 (VAT included). For orders above EUR 150, delivery is free of charge.

The courier will typically contact you at the phone number provided when placing the order to coordinate delivery.

The order confirmation includes a phone number and e‑mail address for support regarding your order. This document also contains your order number, which should be used for any inquiries.

The online store is not responsible for any delivery delays occurring after the shipment has left the Seller’s warehouse. We strive to ensure the shortest possible delivery time.

If an item is out of stock, you will be notified by e‑mail or phone.

6. ORDER CANCELLATION

The buyer may cancel an order without obligations within two (2) hours of receiving the order confirmation by e‑mail. After two hours, cancellation must be done by phone. The e‑mail must include: order number, buyer’s full name, and address.

7. CHANGES TO TERMS

The Seller reserves the right to amend these Terms at any time without prior notice. Changes become effective immediately upon publication.

If, during order processing, the price or availability status changes, the Seller will allow the buyer to withdraw from the purchase or agree on the best possible resolution.

8. PRICES

All prices are in euros (EUR) and include VAT. Prices and discounts apply at the moment the order is placed and have no predefined validity. The Seller reserves the right to adjust prices but ensures accurate and up‑to‑date information at the time of purchase.

Product photos must be interpreted together with their descriptions. Differences between photos and actual products may occur but never in essential characteristics such as technical specifications, dimensions, weight, materials, or usage instructions.

9. PAYMENTS

Regardless of the payment method, purchase confirmation is sent by e‑mail, while the original invoice is included in the delivered package.

Available payment method:

• Prepayment via pro forma invoice – sent to your e‑mail and payable via online banking, bank branch, or postal office. Once payment is received, the package is prepared for dispatch.
• The validity of the pro forma invoice is 8 days. After expiry, the Seller may withdraw from the contract.

The Seller is responsible for any nonconformity of goods existing at delivery or appearing within one year, unless a longer warranty applies.

Goods conform to the sales contract when they:

• match the agreed description, type, quantity, quality, functionality, and compatibility;
• are suitable for any specific purpose communicated by the buyer and accepted by the Seller;
• are delivered with all accessories and instructions specified at the time of order.

Additionally, the goods must:

• be suitable for normal use, considering applicable legislation, technical standards, or industry codes;
• correspond to any sample or model provided prior to ordering;
• include packaging, installation instructions, and other materials reasonably expected by the buyer.

The Seller is not liable for nonconformity if the buyer was expressly informed of the deviation and agreed to it separately.

In case of nonconformity, the buyer may request:

1. free restoration of conformity;
2. a proportional price reduction or withdrawal from the contract with a refund.

The buyer also has the right to claim damages, including costs of materials, spare parts, labor, transportation, and handling.

The buyer may request conformity restoration within a reasonable period, not exceeding 90 days, without significant inconvenience, taking into account the nature and purpose of the goods.

This period may be extended by up to 45 days if required due to the complexity of the goods or repair. The Seller must inform the buyer of the extension and reasons before the initial deadline expires.

Conformity is considered restored free of charge when the Seller covers all associated costs.

The buyer may choose repair or replacement unless:

• the chosen remedy is impossible, or
• the chosen remedy imposes disproportionate costs on the Seller.

The Seller may refuse restoration if both remedies are impossible or impose excessive cost.

The buyer may request a price reduction or withdraw from the contract if:

• the Seller fails to restore conformity;
• nonconformity persists despite attempts;
• the nonconformity is severe enough to justify immediate withdrawal;
• the Seller indicates they will not restore conformity in time.

The buyer cannot withdraw if the nonconformity is minor (burden of proof lies with the Seller).

Nonconformity must be reported within two months of its discovery. The buyer must describe it accurately.

Upon withdrawal, the Seller must refund all payments within eight days of receiving the returned goods or proof of return.

Rights related to conformity expire two years after the buyer notifies the Seller of the nonconformity.

10. WARRANTY FOR MATERIAL DEFECTS

Buyers without consumer status may assert material defects in accordance with the Obligations Code.

11. WARRANTY

A warranty is any obligation undertaken by the manufacturer (guarantor) in addition to the Seller’s statutory obligations to ensure conformity, promising repair, replacement, or refund if the goods do not meet specifications.

The guarantor is legally bound under the terms described in the warranty certificate and related advertising available before or at the time of the contract.

Rights under the warranty certificate expire two years after being asserted.

Mandatory Warranty

The Minister responsible for consumer protection defines goods requiring at least one year of mandatory manufacturer warranty.

The manufacturer must:

• provide assembly and usage instructions;
• ensure authorized service and spare parts availability;
• provide free repairs during the warranty period;
• provide paid repairs, maintenance, and spare parts for at least three years after the warranty ends.

Consumer Rights

If goods under mandatory warranty fail to meet specifications, the buyer may request repair. If repairs are not completed within 45 days, the manufacturer must replace the goods with a new, faultless item.

The repair period may be extended by up to 45 days due to complexity; the buyer must be informed in advance.

If repairs or replacement are not completed on time, the buyer may request a full refund or a proportional price reduction.

If nonconformity appears within 30 days of delivery, the buyer may immediately demand a refund.

Replacement goods receive a new warranty certificate.

If temporary replacement goods are not provided, the buyer may claim damages for loss of use.

All repair‑related costs are covered by the manufacturer.

These rules do not affect the Seller’s liability for product defects.

RETURN OF GOODS — Right of Withdrawal

The consumer has the right to withdraw from the contract within 14 days without stating a reason.

The withdrawal period begins when:

• the consumer or their designated third party receives physical possession of the goods;
• for multiple goods delivered separately: when the last item is received;
• for goods delivered in several shipments: when the final shipment is received;
• for regular deliveries: when the first item is received.

To exercise the right of withdrawal, the consumer must provide an unambiguous statement to MR d.o.o., Miklavčeva ulica 7, 2000 Maribor, by phone at +386 51 612 369, or by e‑mail at info@extrasupply.si.

Effects of Withdrawal

Upon withdrawal, the Seller refunds all payments, including delivery costs (except extra costs arising from non‑standard delivery choices), within 14 days of receiving notice of withdrawal.

The refund is made using the same payment method unless agreed otherwise.

The Seller may withhold reimbursement until receiving the returned goods or proof of return.

The consumer must return the goods within 14 days of submitting the withdrawal notice. Return shipping costs are borne by the consumer.

The consumer is liable for any diminished value resulting from handling beyond what is necessary to determine the goods’ nature, characteristics, and functioning.

The consumer may not withdraw in cases where:

• the price depends on market fluctuations outside the Seller’s control;
• the goods are custom‑made to the consumer’s specifications.

12. PERSONAL DATA PROTECTION

All information about personal data processing is available in the Privacy Policy published on the website.

Users are responsible for protecting their usernames, passwords, and devices with appropriate antivirus safeguards.

13. OTHER PROVISIONS

All business with partners and customers is governed exclusively by these Terms, unless explicitly agreed otherwise in writing.

Buyers may request a printed copy of these Terms at any time. They are also published on www.extrasupply.si.

Any disputes arising from these Terms shall first be resolved amicably. If resolution is not possible, jurisdiction lies with the court closest to the buyer’s residence.

These Terms take effect immediately upon publication on www.extrasupply.si.

We declare that we are VAT‑registered and comply with Article 76 of the Value Added Tax Act.

14. COMPLAINTS AND DISPUTES

The Seller complies with all consumer protection regulations and maintains an effective complaint‑handling system. Complaints may be sent in writing to MR d.o.o., Miklavčeva ulica 7, 2000 Maribor, or via e‑mail at info@extrasupply.si. All complaint procedures are confidential.

The Seller will acknowledge receipt of the complaint as soon as possible and resolve it within eight (8) days. If an amicable solution cannot be reached, jurisdiction lies with the court nearest to the buyer’s permanent residence.

15. INTELLECTUAL PROPERTY

All rights are reserved. All texts, images, graphics, audio files, animations, videos, and their derivatives on www.extrasupply.si are protected by copyright and other intellectual property laws. Content may not be copied for commercial use or redistributed, nor modified or republished on other sites. Third‑party copyrighted material is used with permission. Any distribution requires prior written consent.

Maribor, 06.11.2025